faq — Dokan Market

Our story

Built from field experience

Dokan Market was born in the UK's utilities sector, where field teams juggled paper maps, spreadsheets, and phone calls to coordinate daily visits. Our founders watched workers lose hours to confusion over the simplest job – where exactly is the asset, who's nearest, and what tools do they need?

We decided to build a tool that puts the map at the centre of planning, but works on the hardware field teams already carry. Recognising that reliable mobile data is not a given, we designed everything to run locally first. The app stores what you need on the device, so it doesn't fall back to searching the internet for every asset or address.

The core of Dokan Market is a planning grid that lets you draw zones, assign tasks, and check readiness – a term we use to mean having the right people, equipment, and access in the right place at the right time. Our tools help you spot gaps before the day begins, not after the customer complains.

We started with small teams, learning what actually happens on the ground – from burst pipes to blocked drains. Those lessons shaped features like offline notes, photo capture, and a simple sync that just works. Today, Dokan Market is used by contractors and utilities across the country, but we still operate with the same practical mindset: if it doesn't save you time, we don't ship it.

We hold no grand claims about being revolutionaries. We simply know field operations are messy, and good planning reduces that mess. By focusing on mapping and readiness, we help teams see the whole picture at a glance, pick the right next job, and get there with minimal fuss.

Dokan Market is a product of DOKAN LIMITED, a small British company. We keep development close to our users, with regular updates based on real feedback. We are not a venture-backed unicorn chasing growth – just a dependable toolkit for people who get their boots muddy.